FAQs
Q. What happens if there is no one in to receive my order?
A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour you will receive a ‘Something for you’ card to collect your order at your local Post Office If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery. (In such cases you will need to pay extra for delivery)
Q. Do you deliver to PO Box addresses?
We are only able to ship to uk addresses that service UK, this is due to the dangerous goods act. We are unable to deliver to PO boxes or any countries outside of the UK
Q. What happens if I haven’t received my order?
A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.
For assistance with delivery queries please contact our Customer Service Team.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. Most of our mail is sent through Royal Mail
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes we offer many options for personalisation
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.